Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Interruption to Water Supply - Ararat
Reason: Maintenance Works
Starting: 9 am, 8 July 2021
Finishing: 2 pm, 8 July 2020
These maintenance works form part of our commitment to provide best service standards to our customers.
Prior to the interruption please store sufficient water for your day's needs. During the water supply interruption do not use any taps or water using appliances.
Access to a drinking water trailer during the planned interruption will be available from 9 am to 3 pm on the day and will be located at Benbow Street, Ararat.Read more
Our reservoirs and lakes are open to the public for recreational activities including boat ramps and camp grounds. Toilets are open for campers and day visitors as per the Tourism Industry Guidelines for coronavirus (COVID-19).
Physical distancing and outdoor gathering requirements apply at all times – including at the boat ramp and on your boat. Check the permitted recreational activities and facilities before your visit.
People living in the Melbourne metropolitan area or Mitchell Shire can only go in and out of these areas for three reasons: shopping for food and supplies, medical care and caregiving, and study or work – if you can’t do it from home. You may also travel outside these areas in an emergency, or as required by law
Exercise and recreation will not be a reason to travel into or out of metropolitan Melbourne and Mitchell Shire.
For more information on boating, visit: betterboating.vic.gov.au
Taylors Lake is an off-stream reservoir and a reliable water source for the region. Sitting 20 km south-east of Horsham, it's supplied from upstream storage within the Wimmera-Glenelg headworks. The nearby Potters Creek also serves as a small natural catchment.
The lake has an important role in supplying environmental water to the Wimmera River. It's also very popular with Horsham locals for recreation, especially camping, fishing and water skiing. When other lakes are dry, Taylors Lake will often still have water to enjoy.