Got a query?
Top five queries
- What is allowed at GWMWater lakes and reservoirs?
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- I'm moving out of a rental property. What do I need to do?
You need to organise for a meter reading to be taken on the day you move out to ensure you’re not billed for water usage from after you vacate.
You should request a meter reading at least two working days before you move out by submitting an online request or by contacting us.
Be sure to provide us with your forwarding address and arrange for a meter reading at your new property if you’re moving to another GWMWater serviced property.
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- Do I need permission from GWMWater to fill my pool?
You don’t need GWMWater’s permission to fill your pool, as long as you’re abiding by current water restrictions.
Lake Lonsdale is a large, shallow reservoir on the Mt William Creek. It fills from its own catchment and is reliant on natural inflows. Although the catchment can be a substantial producer of water during wet years because of its very large area, it isn't reliable during times of drought. Given its relatively shallow depth, the lake also has high evaporation losses over summer months.
Since the introduction of the Wimmera Mallee Pipeline, the lake is no longer used by GWMWater for domestic or stock water supply, however it's still a key source of water for the environment. Lake Lonsdale also has an important role in the community as a recreational lake in the Stawell area, hosting a number of activities on its northern side, such as boating, swimming, camping and water skiing.