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Top five queries
  • Eligible concessions include a Centrelink Health Care Card, Pensioner Card and Department of Veterans Affairs Gold Card.

    The Commonwealth Seniors Health Card isn’t eligible.

    Find out more about concessions and grants

  • The normal procedure is that your solicitor will advise us.

    Your solicitor or conveyancer may organise for a final reading to be done on your meter prior to settlement.

    After settlement they will notify us of the sale via a notice of disposition and pay any outstanding water accounts owing up to the day you sold.

    If you have a current outstanding water bill owing prior to settlement you do not need to pay it. Contact us and a note will be placed on your account to stop a reminder/warning notice from being sent.

    Make sure your mailing address is up to date.

    Update your details

  • GWMWater covers a large part of Victoria. Stretching east from the South Australian border, our coverage extends over 62,000 square kilometres toward the centre of state. See a map of our service area.

  • If you’re in a property with its own water meter, your lease determines if you’re responsible for paying for the water usage. Water usage billing is determined by the reading on the property's water meter.

    If you’re renting a premise where you share a water meter with another property, the usage amount is the responsibility of your landlord.

    Find out more about tenant and landlord responsibilities

  • You can use your water meter to check for leaks. Simply note and then compare your water meter reading before and after a period of no water use. More advice about checking for a water leak.

     

    Customers connected to the Wimmera or Northern Mallee pipeline

    If you're one of our customers connected to the Wimmera or Northern Mallee pipelines, you can also use our Customer Portal, a free online system that allows you to monitor your water and get leak alerts via your smart phone, tablet, laptop or home computer. Read more about Customer Portal.

Outages and water quality alerts

Loats, Main, Market and Mill Streets, Minyip

Planned Interruption to Water Supply - Minyip

Reason: Maintenance Works

Starting: 9 am, 4 October 2018
Finishing: 3 pm, 4 October 2018

These maintenance works form part of our commitment to provide best service standards to our customers.

Prior to the interruption please store sufficient water for your day's needs.

Read more
Wimmera and School Street, Dimboola

Planned Interruption to Water Supply - Dimboola

Reason: Maintenance Works

Starting: 9 am, 27 September 2018
Finishing: 11 am, 27 September 2018

These maintenance works form part of our commitment to provide best service standards to our customers.

Prior to the interruption please store sufficient water for your day's needs.

Read more
Tower Road, Campbell and Mill Streets, Donald

Planned Interruption to Water Supply - Donald

Reason: Maintenance Works

Starting: 9 am, 25 September 2018
Finishing: 5 pm, 25 September 2018

We apologise for any inconvenience that these maintenance works may cause our customers in the affected area.

For further information please contact our Customer Call Centre on 1300 659 961. For service difficulties or faults, please call us any time on 1800 188 586.

Read more
Wallace Street, Apsley

Planned Interruption to Water Supply - Apsley

Reason: Maintenance Works

Starting: 9 am, 25 September 2018
Finishing: 11 am, 25 September 2018

Prior to the interruption please store sufficient water for your day's needs.

During the water supply interruption do not use any taps or water using appliances.

Read more
Wickliffe

Possible low water pressure - Wickliffe

Reason: Maintenance Works

Starting: 9 am, 3 October 2018
Finishing: 5 pm, 3 October 2018

Due to maintenance works on the Wickliffe town water supply it is possible that you may experience a reduction in water pressure.

These maintenance works form part of our commitment to provide best service standards to our customers.

Read more
Wickliffe

Interruption to Water Supply - Wickliffe Pipeline

Reason: Maintenance Works

Starting: 9 am, 3 October 2018
Finishing: 5 pm, 3 October 2018

These maintenance works form part of our commitment to provide best service standards to our customers.

We apologise for any inconvenience that these maintenance works may cause our customers.

Read more
Report a fault by calling 1800 188 586 anytime

What are our water levels like?

Moora Moora Reservoir

LAST UPDATED
Current
87%
Last year
102%

Moora Moora Reservoir is a small reservoir in the heart of the Grampians National Park. Located in the the upper reaches of the Glenelg River catchment, Moora Moora is an important resource for Supply System 6 of the Wimmera Mallee Pipeline.

The catchment covers an area of about 40 km2 and acts as a sub-catchment for the Rocklands Reservoir catchment. Moora Moora can also receive water directly from the upper Glenelg River via transfers along the Moora Inlet Channel.

Recreationally, Moora Moora is especially popular for bush camping, fishing and boating.

Recreational activities permitted

How to contact us

Where to find us
In person
Corporate Office
11 McLachlan Street
Horsham Victoria
By post
PO Box 481
Horsham Vic 3402
By phone
1300 659 961
Online
Enquiry