Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
RESTORED: Interruption to Water Supply - Glenorchy
Reason: Unplanned Interruption
Starting: 10.45 am, 20 October 2021
Finishing: 1 pm, 20 October 2021
Water supply to this area was restored at 1 pm today.
If you are experiencing discoloured or cloudy water, run water at tap closest to water meter for one to two minutes until the water becomes clear. Use any collected water for use in the garden. You should not run hot water until the water has cleared.Read more
Interruption to Water Supply - Horsham
Reason: Maintenance Works
Starting: 9 am, 28 October 2021
Finishing: 12 noon, 28 October 2021
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Our staff will have bottled water avaliable near the work site for customers to collect.Read more
Blue-green algae warnings
Lake Toolondo - Blue-green algae warningLast update
Starting: 11 February 2021
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Toolondo.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Lake Bellfield is located in the eastern Grampians near Halls Gap and has an inlet from Fyans Creek. Lake Bellfield supplies water to Halls Gap and Pomonal. It's also the main source of supply for the Wimmera Mallee Pipeline system, supported by Taylors Lake. The lake is used for recreational activities such as boating, fishing and picnicking. Please note that boats with an internal combustion engine are not permitted at Lake Bellfield.
Natural disasters in past years, such as the Mt Lubra fires in 2006 and the floods of January 2011 have affected water quality, turbidity and the colour of water at Lake Bellfield.
Together, we can keep our towns COVIDSafe
This Summer will be different to any other, and we must work together to keep public land and waterways open and safe for Victorians to enjoy. Under the Last Step - coronavirus roadmap for reopening, travel is permitted throughout Victoria and facilities at our recreation lakes, including campgrounds, are open. Being COVIDSafe is everyone’s responsibility. Be prepared and follow these measures at all times.