Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- Do I need permission from GWMWater to fill my pool?
You don’t need GWMWater’s permission to fill your pool, as long as you’re abiding by current water restrictions.
Outages and water quality alerts
Interruption to Water Supply - Ararat
Reason: Maintenance Works
Starting: 11 pm, 16 March 2026
Finishing: 5 am, 17 March 2026
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
If you are on dialysis or have special water requirements, please contact us immediately on 1800 188 586.
Access to drinking water
A water trailer will be available to customers prior and during the works.
- Corner of Barkly Street West and George Road, Ararat
When bringing containers for filling, please be mindful to protect your back and carry only as much water as you can comfortably manage.
These works have been deliberately scheduled overnight to minimise inconvenience.
GWMWater staff and contractors will work through the night to complete the upgrades as quickly and safely as possible.
Read more
Charlton Standpipe - Out of service
Reason: Out of Order
Starting: 1 pm, 19 December 2025
This standpipe is out of service until further notice.
Read moreBlue-green algae warnings
Blue-green Algae - Lake Lonsdale
Last updateLake Lonsdale
Starting: 21 January 2026
Reason: Blue-green algae
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Lonsdale.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Read moreLake Fyans
LAST UPDATEDLake Fyans is a small off-stream reservoir with a small natural catchment. Despite its small size, Lake Fyans supplies water to Ararat, Stawell and Great Western, as well as to some Supply-by-Agreement customers.
The lake is one of the most important recreational lakes in the region. It hosts a number of activities including sailing, jet skiing, hunting and caravanning.
A 9.6 km walking track around the perimeter of Lake Fyans is a feature with splinter tracks available to explore the diverse plant life, nature trails and bird trails.
Be sure to play it safe around water.
Read our information signage before entering the water.
Visit Safe Transport Victoria for a range of resources on water safety: https://safetransport.vic.gov.au/on-the-water/
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
