Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Reason: Water Quality
Starting: 8 am, 26 March 2021
Please avoid all contact with water in Lake Wallace until further notice.
Warning signs have been positioned at major recreational areas around the lake and will remain in place until the water quality in the lake is considered safe for recreational use.Read more
Planned Interruption to Water Supply - Great Western
Reason: Maintenance Works
Starting: 9 pm, 1 July 2021
Finishing: 1 am, 2 July 2021
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.Read more
Interruption to Water Supply - South West Loddon Pipeline
Reason: Unplanned outage
Starting: 9.45 am, 22 June 2021
Finishing: 23 June 2021
Due to emergency works, there is an interruption to water supply for rural pipeline customers on the South West loddon Pipeline, Berrimul area.
The works are expected to be completed on Wednesday 23 June.
Customers should use their three days' on-property supply during the outage. We apologise for any inconvenience caused.
For more information, please call 1800 188 586 (24 hours).Read more
Blue-green algae warnings
Lake Toolondo - Blue-green algae warningLast update
Starting: 11 February 2021
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Toolondo.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Taylors Lake is an off-stream reservoir and a reliable water source for the region. Sitting 20 km south-east of Horsham, it's supplied from upstream storage within the Wimmera-Glenelg headworks. The nearby Potters Creek also serves as a small natural catchment.
The lake has an important role in supplying environmental water to the Wimmera River. It's also very popular with Horsham locals for recreation, especially camping, fishing and water skiing. When other lakes are dry, Taylors Lake will often still have water to enjoy.
Together, we can keep our town COVIDSafe
This Summer will be different to any other, and we must work together to keep public land and waterways open and safe for Victorians to enjoy. Under the Last Step - coronavirus roadmap for reopening, travel is permitted throughout Victoria and facilities at our recreation lakes, including campgrounds, are open. Being COVIDSafe is everyone’s responsibility. Be prepared and follow these measures at all times.