Many properties in urban areas will have the option to join our existing water network. The primary requirement for a property is that it's fronted by one of our mains.
If you're property isn't fronted by a main or a rural pipeline, you may also be eligible to apply to extend our water network.
What to do
Step 1: Check if urban water services are available in your area
Use our Service Area Map (2.5MB) or the table below to check your water supply.
Step 2: Find out if your property is fronted by a main
Step 3: Find a licensed plumber
Only a licensed plumber can connect you to a main. This is to ensure the safety of our water system and the community. You'll need to find a plumber before applying for permission to connect, as you're required to supply their details on the application form.
Step 4: Apply to connect
If you're ready to connect to our water services you'll need permission from us before you begin any works.
Download an Application for Consent to Connect to the Water Supply System (109kB)
Extending our network
If your property isn't fronted by a water main, you may be eligible to apply to extend our network. See more information about the New Developer Works Agreement.
If you would like to disconnect from our services, please call us on 1300 659 961.
You may require a pressure and flow test when connecting to our services to ensure the water network will meet your requirements.
GWMWater provides drinking water and non-drinking water supplies. Find out where you can drink the water.
We're committed to serving our customers and have developed a charter to reflect our ongoing commitment to you and the community.
GWMWater provides Guaranteed Service Levels for urban customers. You maybe eligible to receive a rebate on your water bill if our services don't meet the required performance standards.
Our pricing structure is based on the quality of water supplied and where your water comes from. Find out more.