Many properties in rural areas will have the option to join our existing water network. The primary requirement for a property is that it's fronted by one of our pipelines.
If your property isn't fronted by a pipeline, you may also be eligible to apply to extend our network.
What to do
Step 1: Check if rural pipeline services are available in your area
Use our Service Area Map (2.5MB) or the table below to check if our rural pipeline services are available in your area.
Step 2: Find out if your property is fronted by a pipeline
Step 3: Find a licensed plumber
Only a licensed plumber can connect you to a rural pipeline. This is to ensure the safety of our water system and the community. You'll need to find a plumber before applying for permission to connect, as you're required to supply their details on the application form.
Step 4: Apply to connect
If you're ready to connect to our rural pipeline services you'll need permission from us before you begin any works. If you're a new pipeline customer, you'll also need to purchase a pipeline water allowance to cover your usage.
Download an Application for Consent to Connect to the Rural Pipeline System (124kB) to apply to connect as well as purchase a water allowance.
Extending our network
If your property isn't fronted by a water pipeline, you may be eligible to apply to extend our network. See more information about our New Developer Works Agreement.
If you would like to disconnect from our services, please call us on 1300 659 961.
There are many benefits of connecting to a reliable and secure rural piped water supply. Read some case studies about how piped water has benefited landholders in our community.
Opportunity now exists for landowners not previously able to be serviced by a secure water supply to be connected to a rural pipeline.
We're committed to serving our customers and have developed a charter to reflect our ongoing commitment to you and the community.
Our pricing structure is based on the size of your water allowance, the number of meters you have and your water usage.
Detailing three cost scenario examples to assist landholders to understand pricing structure.