Our customers told us what they most valued about our water and sewerage services. Read Our performance to see how our customers rated us!

 

We are pleased to provide our Adobe PDF file icon 24x24Annual Report 2018/19 for your review.

We have had another very busy year with capital works projects and operational service standards to our customers at the fore.

The region continues to benefit from rural pipeline networks. This financial year was one of the lowest water inflow years on record, however were able to meet all demands with three to four years of water in reserve.
To find out about our capital projects, such as South West Loddon Pipeline, East Grampians Rural Pipeline, Urban Remote Meters, Ouyen Lake, Green Lake near Sea Lake; or to read how we have contributed to the socio-economic value within the community in which we live, please take time to read our Annual Report.

Adobe PDF file icon 24x24Consultant's Report for 2018/19 as mentioned on page 16 of our Annual Report.

We invited customers to tell us how they spent Summer or to share their favourite memories at lakes or weir pools in our region, through our Tapping In customer newsletter competition.

Congratulations to our five winners who each received $100 off their water bill.

Click on the heading to read their stories ...

The Storage Manager has started a review of the Storage Management Rules for the for the Wimmera-Glenelg headworks system. The rules form the basis for how the system is operated day-to-day to support water security for the region.

The Minister for Water appointed GWMWater as the Storage Manager for Wimmera-Glenelg, however GWMWater is also an entitlement holder. To ensure the independence of the Storage Manager, governance arrangements are in place so that all entitlement holders and other key stakeholders are involved.

A specific governance arrangement has been set up for the purpose of the review which enables the Storage Manager to report directly to the GWMWater Board.

The review aims to improve and refine the current Storage Management Rules and operation of the Wimmera-Glenelg system, taking into consideration any new data, information and operational experience, to better meet the needs of entitlement holders and improve efficiency. This could include both the storage and delivery of water.

Adobe PDF file icon 24x24Fact Sheet - Wimmera-Glenelg Headworks Operations Review

Contribute to the review on the Storage Manager website

Our latest customer newsletter Adobe PDF file icon 24x24Tapping In - Edition 2 2019/20 talks about Brim, Beulah Woomelang and Sea Lake receiving a fully treated drinking water supply, a water security update, renewable energy and more.

Update or confirm your contact details to automatically enter into our competition for a chance to win $100 off your next water bill.

To view past Tapping In editions, click on the heading.

Safe drinking water is on its way to Elmhurst, Kaniva, Moyston, and Ultima, with the next phase in water quality improvement scheduled to be completed over the next five years.

Water to these towns is currently either from groundwater (Kaniva), a small local catchment (Elmhurst), a combination of groundwater and water from Mount William Creek (Moyston), or from the Murray River, via the Northern Mallee Pipeline (Ultima).

Check your water supply

We recently prepared a report reviewing the take-and-use of groundwater from the Mt Zero borefield over the past five years. This is a requirement under the conditions groundwater of the take and use licence.

Adobe PDF file icon 24x24 Information on the Mt Zero Borefield (346 kB, 2 pages) complete with graphs.

Agriculture Victoria is providing grants through their Drought Infrastructure Grant Program. These grants will assist farm businesses implement on-farm infrastructure (including water infrastructure) to improve dry seasonal conditions management and preparedness. Find out more https://www.ruralfinance.com.au/industry-programs/on-farm-drought-infrastructure-grant.

Regularly check Agriculture Victoria's website for workshops, advice, information and other services available at http://agriculture.vic.gov.au/agriculture/farm-management/drought/dry-seasons-support?utm_source=agriculture-vic-gov-au&utm_medium=vanity-url-301ssredirect&utm_content=dryseasons&utm_campaign=agriculture.

We are committed to providing respectful and confidential assistance to customers who are impacted by family violence.

Our Adobe PDF file icon 24x24Family Violence Policy (75kB, 3 pages) provides the framework which informs our decisions and the actions taken in dealing with customers experiencing family violence. It also provides information on the assistance that is available to those who are affected.

Click on article heading to read more ...

Looking for ways to be water wise in and around your home, business, workplace, school, etc.?

Check out the 'Target Your Water Use' program and see how it can help you to save water