Monitor your water use with the Customer Portal
Setting up the Customer Portal is completely optional, but it’s a great way to keep track of your water use.
You can choose to register for the portal at any time. It’s free and easy to use, and gives you access to features like:
- Viewing your water use
- Setting up leak alerts
- Understanding your water use patterns
For rural customers, you can also monitor your water allowance and receive alerts if you are going to exceed it.
How to register for the Customer Portal
1. Go to gwmwatercustomerportal.aqualus.com
2. Click 'Sign up now'.
3. Enter in your details and set up a password.
4. Tick that you agree to the Terms and Conditions.
5. Click 'Save sign up'.
6. You will receive a confirmation email. Click the link in the email to confirm your account. This will direct you to the Customer Portal homepage.
How to add a property to your account
7. Click 'Login now' and enter your email address and password you created.
8. Click 'Add account'
9. On your most recent water bill, locate your account number and your registration code. These numbers can both be found on the top of your water bill.
If you can't find a recent water bill, contact one of our friendly Customer Service members on 1300 659 961 during business hours.
10. Enter in your account number and registration code.
IMPORTANT NOTE: If you are an urban customer, only enter in the first 6 digits of your account number.
11. Click 'Submit registration'.
12. If you’d like to set up leak alerts or check your water use, the guides below will show you how.
Frequently asked questions
How does the Customer Portal detect leaks?
Customer Portal monitors the water through your meter over 48 hour periods.
Because, typically, you don't use water all day every day, Customer Portal expects the flow to stop going through the meter at some point during each 48 hour period. If it doesn't and the flow is continuous, an alert maybe triggered. This doesn't mean that you definitely have a leak, rather that a pattern similar to that of a leak has been detected.
If you get a potential leak alert:
- Review your usage over the previous 48 hours - you may have used the water legitimately and may not have a leak at all.
- If you can, isolate sections of your reticulation and observe your meter on Customer Portal to see if you can pinpoint the section with the leak.
- Check tanks and above ground pipe fittings that may be leaking.
- Inspect your on-farm pipe routes and look for wet soil or green patches.
- If you find and repair a leak, keep checking Customer Portal to make sure it's fixed. It’s possible that you may also have more than one leak!
