Outages and water quality alerts

Planned interruption

Reason: Maintenance Works

Prior to the interruption please store sufficient water for your day's needs.

During the water supply interruption do not use any taps or water using appliances.

We will make every effort to return water supply to normal as soon as possible.

Our staff will have bottled water available on site.

 

Before the water supply interruption

• If you are on dialysis or have special water requirements, please contact us immediately on 1800 188 586 any time. We will also proactively contact any customers we are aware of that have special needs.
• We strongly recommend that you store water where possible (e .g. sink, containers, jugs, etc.) so you have access to water during the interruption.
• We also suggest to turn off your stop tap at your water meter for the
  duration of the interruption to prevent any discoloured water entering your property. This will also avoid risk to your hot water system and other water using appliances

During the water supply interruption

• Do not use any taps or water using appliances. If one is inadvertently
  turned on, please turn off immediately.
• Heating and cooling appliances should be treated with caution and
  operated only in accordance with manufacturers' recommendations for
  water supply shutdown.

After the water supply interruption

• Turn on your stop tap near your water meter if you turned it off during the interruption to water supply.
• If water is discoloured or cloudy, run water at a tap closest to your water meter for one to two minutes until the water becomes clear. Use any collected water for use in the garden.
• We advise against drawing hot water
• Following the works it is often necessary for our staff to flush the water mains to restore water quality. Any loss of water will be kept to a minimum.

These maintenance works form part of our commitment to provide best service standards to our customers. Planned maintenance works are necessary to ensure a continued and reliable water supply to customers.

We apologise for any inconvenience that these maintenance works may cause.

For further information please contact our Customer Call Centre on 1300 659 961.

For service difficulties or faults, please call us any time on 1800 188 586.

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Planned interruption

Reason: Maintenance Works

Prior to the interruption please store sufficient water for your day's needs.

During the water supply interruption do not use any taps or water using appliances.

We will make every effort to return water supply to normal as soon as possible.

Access to drinking water

Our staff will have bottled water available at Centenary Park, Marx Crescent, Ararat.

When bringing containers for filling, please be mindful to protect your back and carry only as much water as you can comfortably manage.

Before the water supply interruption

• If you are on dialysis or have special water requirements, please contact us immediately on 1800 188 586 any time. We will also proactively contact any customers we are aware of that have special needs.
• We strongly recommend that you store water where possible (e .g. sink, containers, jugs, etc.) so you have access to water during the interruption.
• We also suggest to turn off your stop tap at your water meter for the
  duration of the interruption to prevent any discoloured water entering your property. This will also avoid risk to your hot water system and other water using appliances

During the water supply interruption

• Do not use any taps or water using appliances. If one is inadvertently
  turned on, please turn off immediately.
• Heating and cooling appliances should be treated with caution and
  operated only in accordance with manufacturers' recommendations for
  water supply shutdown.

After the water supply interruption

• Turn on your stop tap near your water meter if you turned it off during the interruption to water supply.
• If water is discoloured or cloudy, run water at a tap closest to your water meter for one to two minutes until the water becomes clear. Use any collected water for use in the garden.
• We advise against drawing hot water
• Following the works it is often necessary for our staff to flush the water mains to restore water quality. Any loss of water will be kept to a minimum.

These maintenance works form part of our commitment to provide best service standards to our customers. Planned maintenance works are necessary to ensure a continued and reliable water supply to customers.

We apologise for any inconvenience that these maintenance works may cause.

For further information please contact our Customer Call Centre on 1300 659 961.

For service difficulties or faults, please call us any time on 1800 188 586.

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Unplanned interruption

Reason: Out of Order

This standpipe is out of service until further notice.

For other standpipe locations please visit https://www.gwmwater.org.au/connecting-services/emergency-water-and-standpipes/emergency-water-supply-points

To view other swipe tag standpipe locations please visit https://www.gwmwater.org.au/connecting-services/emergency-water-and-standpipes/apply-for-standpipe-access-and-locations

We apologise for any inconvenience caused.

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Unplanned interruption

Reason: Out of Order

This standpipe is out of service until further notice.

For other standpipe locations please visit https://www.gwmwater.org.au/connecting-services/emergency-water-and-standpipes/emergency-water-supply-points

To view other swipe tag standpipe locations please visit https://www.gwmwater.org.au/connecting-services/emergency-water-and-standpipes/apply-for-standpipe-access-and-locations

We apologise for any inconvenience caused.

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