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You have a legal right to access certain documents that GWMWater holds that contain personal information, under the Freedom of Information (FOI) Act 1982 (the Act).

Under the Act some documents are exempt from release. Examples of documents that may not be accessed include:

  • cabinet documents
  • some internal working documents
  • law enforcement documents
  • documents covered by legal professional privilege, such as legal advice
  • personal information about other persons
  • information provided to GWMWater in confidence.


How to make a request

  1. Submit your request by mail or in person, with fee, to:
    Freedom of Information Officer
    PO Box 481
    Horsham VIC 3402
  2. Once we get your request and payment, we'll review the information and get back to you in writing if we need more detail.
  3. We'll then do a thorough search to identity the information you've asked for, and respond in writing within 30 days. In some cases this time may be extended with a decision to either:
  • release all the documents
  • release part of the documents
  • release none of the documents.

If you're not satisfied by a decision made by GWMWater under Section 49A of the Act, you have the right to seek a review by the Office of the Victorian Information Commissioner (OVIC) within 28 days of receiving a decision letter.



There's an application fee of $32.70 (two charge units) payable when you make your request. Requests can't be processed without this payment.

You can pay by cheque or money order, made to GWMWater. 

Once your request is approved, we'll let you know whether you need to pay additional fees to process your request, such as:

  • photocopying: 20 cents per page
  • search fees: $24.50 per hour (1.5 charge units)
  • written transcripts of a recorded document: $24.50 per hour, calculated by per quarter hour
  • supervising document inspection: $24.50 per hour, calculated by per quarter hour.

If access charges are estimated to be more than $100, we ask that you pay a deposit of $25.

If the charge exceeds $100, a deposit of 50% of the charge is required. In this case we will let you know in writing.

Financial hardship

We provide an equitable service to everyone, regardless of their ability to pay for the service. If the fees may cause you hardship, provide a statement explaining why with your application.



See our Privacy Policy.


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