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At GWMWater we take great pride in our team of expert, professional and customer-focused employees. We employ a large number of staff across the region in areas such as engineering, customer service, communications, finance, operations and more. 

GWMWater is one of the largest regional water corporations in Victoria and offers exciting career opportunities for all employees.

Our corporate headquarters is in Horsham, the capital of the beautiful Wimmera region, only three hours from Melbourne or the magnificent Victorian South West Coast. The region boasts access to many national parks including the Grampians and Mt Arapiles. Horsham offers a warm and welcoming community for those wanting a safe and healthy rural lifestyle, and the town boasts first-class health, educational, cultural, sporting and social facilities.

Read GWMWater; A Great Place to Work - Brochure to learn more about what it's like working with us at GWMWater or check out the Visit Wimmera Mallee website.

At GWMWater we're committed to:

  • Supporting staff, suppliers and contractors in achieving zero harm
  • Offering a flexible and stimulating workplace
  • Investing in our people so we can adapt to the changing needs of our region
  • Building the capacity and culture of our people into a more highly-skilled, professional, customer-focused and efficient organisation

GWMWater is an equal employment opportunity employer and provides a smoke-free work environment.


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Current Vacancies

Multiple positions available

We are looking for a customer-focused, enthusiastic person to join our Customer Service team!

As Customer Service Officer, you will be part of our Customer Service team who are the initial point of contact for GWMWater. You will be responsible for answering incoming calls through both our general enquiries and faults lines, as well as greeting and assisting customers at our McLachlan Street office reception. When you are not answering customer calls you will be responsible for processing change of ownerships, information statements, customer payments and shutdown notifications, as well as other general administrative tasks.

If you have a friendly ‘can-do’ approach to customer service, an eye for detail and a willingness to learn and adapt to changing task priorities, this is the job for you.

While this position is advertised as a full-time ongoing role, we will consider part-time/job-share arrangements for a strong candidate.

To apply for this role, please click here.

Applications close: Wednesday 26 June 2024

GWMWater contact: Ollie Reynolds, People Talent and Culture Officer

Adobe PDF file icon 24x24 Position Description - Customer Service Officer


Staff testimonials

Ever wondered what it's like working at GWMWater? Watch the videos below from some of our employees to find out more...


Amy Harding, our Customer Service Officer, talks about her experience joining the GWMWater Customer Service team.


Nalaka Vitharana, our Executive Manager Infrastructure, talks about his career journey to Executive as well as leadership opportunities at GWMWater.

Lisa Warrick, our Learning and Development Coordinator, talks about her career journey at GWMWater, from the Customer Service team through to the People, Talent & Culture team.


Katherine Velthuis, our Finance Officer, talks about how her career has progressed and the training opportunities she has been given, since joining the GWMWater team. 

Stephanie Merlicek, our Environmental Sustainability Officer, shares the challenges, surprises and advice she would give to others considering making the move to our region.

 Josh Turco, our Graduate Engineer, shares what it was like relocating to the region and joining the GWMWater team.


Preparing your application

Your application should comprise three things:

  • Your CV detailing your employment history, educational qualifications and contact details.
  • A cover letter including a summary of your experience and achievements that relate to the key selection criteria outlined in the position description.
  • A statement addressing the key selection criteria. 

Reference checking

Two work related references should be supplied with your application. These should be individuals who can comment directly on your abilities in a work situation.


Our recruitment process


All applications are assessed by a selection panel. Each member of the selection panel compares the information from each applicant with the position description selection criteria, as well as against the other applicants.



If you're selected for interview, we'll invite you to meet us for a discussion about your skills and experiences in relation to the role.

At this point, we may also:

  • have a chat with your referees to get a better understanding of you as a person and your suitability for the role
  • ask you to undergo Psychometric Testing, simply as part of the selection process.



If we'd like to offer you a position:

  • We may ask that you take a medical examination, depending on the role. This is so we're sure that we won't be risking your health as part of your role.
  • You may also be required to undergo a police/criminal record check depending on the role.

If all goes well: Congratulations! We welcome you to GWMWater!


Our work environment

We offer great working conditions, and a variety of interesting and creative work.

  • Friendly and supportive
  • Committed to diversity and equal employment opportunity
  • Health and wellbeing program and active social club
  • Community-minded
  • Team-oriented

We understand that staff and their families sometimes may need someone to talk to help guide them through a problem – whether it be on-the-job or personal matters. To assist our employees through these times we have engaged Optum to provide staff with confidential counselling through its Employment Assistance Program (EAP). More information.



A flexible workplace is a happy workplace! We recognise the importance of a work-life balance.

  • Flexible work arrangements
  • Family-friendly


Professional development

We believe that we can offer superior services to our customers when we invest in the development of our staff.

  • Mentoring
  • Willing to share knowledge
  • Challenging career opportunities
  • Employee development opportunities


Rewards and recognition

We reward our people with great entitlements and fair pay.

  • Salary sacrifice (superannuation)
  • Reward and recognition program
  • Competitive remuneration and salary packaging
  • Access to Local Government Employees Health Plan


Career pathways: Where do you fit in?

Career pathways for our staff are numerous. Some staff come direct from secondary school and complete traineeships or other ‘on-the-job’ training. Other staff have done tertiary qualifications before starting with us.

All staff regularly update their knowledge and often take further training or qualifications.

The diagram below shows indicative training levels, which may vary with the skills of the person involved or changes in the role.

Careers in the water industry poster 2022 website version



By making an application, you consent to the collection, use, storage and removal of your personal information, including the details of your referees. At all times during the recruitment process, this information is treated in a highly confidential manner. All documents are held in secure storage and made available only to members of the selection panel.

Adobe PDF file icon 24x24 Privacy Policy 

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