We are committed to providing respectful and confidential assistance to customers who are impacted by family violence.
Our Family Violence Policy provides the framework which informs our decisions and the actions taken in dealing with customers experiencing family violence. It also provides information on the assistance that is available to those who are affected.
This policy also ensures that we satisfy our obligations under the Essential Services Commission Water Industry Standards for urban and rural water businesses.
Below are organisations which are able to provide confidential counselling on a range of issues.
Where to go for support
The Orange Door
Horsham (Wimmera South West)
3-7 Madden Street Horsham
Call: 1800 271 042
14-18 McCallum Street Swan Hill
Phone: 1800 290 943
> Adults, children and young people's family violence services
> Child and family services
> Aboriginal services
> Services for people who use violence towards others
Grampians Community Health
(Monday to Friday 9 am to 5 pm)
Call: 03 5358 7400
70-72 Hamilton Street
8-22 Patrick Street
60 High Street
Offers the following support:
> After hours family violence support
> Family violence counselling
> Family safety planning
> Men’s behaviour change program
> Accommodation support
Call: 1800 015 188 any time
Live Chat: Monday to Friday 9 am to Midnight Website: safesteps.org.au/about-us/contact-us
Tuesday 9 am to 8 pm
Monday, Wednesday, Thursday and Friday
9 am to 5 pm
Call: 1800 542 847
For members of the LGBTIQ+ community. They offer Telecounselling and Support who are at risk or are experiencing family violence.
The Rainbow Door
Everyday 10 am to 5 pm
Call: 1800 729 367
SMS: 0480 017 246
Call: 1800 184 527
Telephone and web-based counselling, referrals and support for groups for LGBTIQ people and their families.
Aboriginal Family Violence Prevention and Legal Services
Call: 1800 105 303
Culturally specific assistance to Aboriginal and Torres Strait Islander victims/survivors or family violence and sexual assault
In Touch Multicultural Centre Against Family Violence
Call: 1800 755 988
Assistance and information for women and children from CALO backgrounds living with family violence.
Call: 13 11 14
24/7 Crisis support and suicide prevention.
Call: 1300 224 636
24/7 information, referral and support for people on a range of mental health issues.
Call: 1800 888 236
24/7 counselling and referral service for anyone with concerns about their own or someone else's use of alcohol or other drugs.
Daisy is an app that connects people experiencing violence or abuse to local services across Australia.
Family members and friends can also use Daisy to gather information and support people who are experiencing violence.
National Debt Helpline
Call: 1800 007 007
General information about debt and access to financial counsellors.
Call: 1800 858 858
24/7 counselling and support for people with concerns about gambling behaviour.
Call: 1800 007 007
Free tools, tips and guidance to help people of all ages, backgrounds and incomes to be in control of their finances.
31 Wilson Street Horsham
Call: 03 5278 8122
Meli is committed to creating an environment where everyone feels safe and that they belong.
115 Lydiard Street North Ballarat
Call: 1800 692 237
Rural Financial Counselling Services
1/48 McLachlan Street Horsham
1300 735 578
Rural Financial Counselling Services is a free service for rural and regional primary produces and small business owners.
They can help you:
Gain a clear understanding of your financial position.
Generate and explore options.
Develop budgets and implement plans.
Talk to your creditors.
Prepare a Farm Household Allowance (FHA) or Regional Investment Corporation (RIC) loan application.
Apply for grants and other support packages
Provide referrals to other specialists, including financial, legal, marketing and our own wellbeing program.
Apply for grants and support packages.
Mallee Family Care
229 Beveridge Street Swan Hill
03 5032 4479
Outreach service in Birchip call the Central Office on 03 5023 5966
Offer Support in:
> Identifying and clarifying financial issues.
> Provide short-term resolutions.
> Advocate debt management plans.
> Plan long-term actions including budgeting.
> Determine ongoing needs.
> Refer to other supports.