Many properties in urban areas will have the option to join our sewer network. The primary requirement for a property is that it's fronted by one of our mains. If you're property isn't currently fronted by a main, you may be eligible to apply to extend our network.
Homes in unsewered areas use a septic tank system that treats the wastewater on site. Your local council regulates the use of septic tanks in unsewered areas.
What to do
Step 1: Check if wastewater and sewerage services are available in your area
Use our Service Area Map (2.5MB) or the table below to check if our sewerage services are available in your town.
* Pressure Sewer Scheme
Step 2: Find out if your property is fronted by a main
Step 3: Find a licensed plumber
Only a licensed plumber can connect you to a main. This is to ensure the safety of our system and the community. You'll need to find a plumber before applying for permission to connect, as you're required to supply their details on the application form.
Step 4: Apply to connect
If you're ready to connect to our sewerage services you'll need permission from us before you begin any works.
Extending our network
If your property isn't fronted by one of our mains, you may be eligible to apply to extend our network. See more information regarding our New Developer Works Agreement.
If you would like to disconnect from our services, please call us on 1300 659 961.
We're committed to serving our customers and have developed a charter to reflect our ongoing commitment to you and the community.
Our pricing structure is based on your wastewater and sewerage service availability.
GWMWater provides Guaranteed Service Levels for urban customers. You maybe eligible to receive a rebate on your bill if our services don't meet the required performance standards.