eNotices is an online portal which allows you to register, view, and pay your water bill online.
To register, simply find the eNotices logo (below) on your water bill from October 2023 and use the code to register at gwmwater.enotices.com.au. From January 2024, your water bill will then be emailed to you and you will be able to pay online.
By registering, you will be able to not only receive and pay your water bill online, but also:
- Manage all your properties’ accounts.
- Send bills to multiple email addresses.
- Print off additional copies.
- Access your bill on any electronic device (smart phone, tablet, laptop, or desktop).
- View your current and past bills.
- From January 2024: Pay your bill through our online payments portal via Credit Card, Apple Pay or Google Pay.
Switching from paper to email bills is easy, plus you can switch back if you prefer the old way at any time.
If you have any questions, please feel free to reach out to our Customer Call Centre team on 1300 659 961, and they will be able to assist you.
Please note:
- If you’re registered for our Customer Portal, you will still need to register for eNotices if you would like to receive your water bill via email.
- Don’t worry - you will still be able to receive your water bill via paper if you prefer. Simply don’t register, and your water bill will continue to be mailed to you each quarter.
Frequently asked questions
Reference number
The eNotices Reference Number is unique to your most recent water bill and is located on the first page of your water bill.
There will be the eNotices ‘e’ logo next to it.
If you are having issues with your eNotices Reference Number, please contact us on 1300 659 961 during business hours.
Email and password
Please check the Junk / Spam folders in your email account.
If you still have not received it, please contact us on 1300 659 961 during business hours.
You can reset your password using the ‘Forgot Password’ button on the eNotices login page.
To change your email address, go to the ‘Profile’ tab on the eNotices Dashboard. Then enter your new email address and click 'Save'.
To ensure your future water bills are sent to this new email address, you will need to resend the verification link to your new email address.
To do this, return to your Profile page and click the ‘Resend Verification’ button. You will now be sent an automated verification email.
Follow the prompts in this email to ensure your new email address is approved.
Yes, once you have registered to receive your water bills via email, you can add additional email addresses to receive the water bill too.
To do this, go to the ‘Emails’ tab in the ‘Profile’ section of the eNotices Dashboard.
Here you can input additional email addresses to send the water bill to.
Simply type in the email address and click ‘Add’.
If you no longer wish to receive your water bill by email, you can choose to receive it by paper instead.
Under the ‘Accounts’ tab on your ‘Profile’ in the eNotices Dashboard, you can change your delivery method.
If you choose 'Post', your future water bills will be sent to the last advised mailing address.
While we do all we can to ensure your notice goes directly to your email’s inbox, it is possible that it will go into another folder such as ‘Promotions’, ‘Updates’ or ‘Junk / Spam’.
Please check your 'Junk / Spam' folders and mark the sender as safe to receive future water bills to your inbox.
Other questions
If you have multiple properties with GWMWater under identical names and postal address, then these properties will be automatically grouped and added to your account when you register.
If you have additional properties with GWMWater under different names or postal addresses, then you can add these water bills to your account in the ‘Accounts’ tab in the ‘Profile’ section of the eNotices Dashboard.
Note: If you have registered multiple properties with different names and postal addresses, then you will receive one email for each property – one property, one email, one attachment.
Yes. If you’re registered for our Customer Portal, you will still need to register for eNotices if you would like to receive your water bill via email.
Once you have signed up for eNotices, your future water bills will be emailed to you and be able to be payed online.
Your October 2023 water bill will need to be paid via the options listed on your paper bill.
No, at this point in time you will only be able to see your water bills from October 2023 on your eNotices account.
Your mobile number is collected if we need to communicate you via SMS in the future.
When you move into a new rental property, your eNotice reference number will move with you. You will have access to your water bills relating to your previous tenant property up until the day you moved out.
