Paying your bill is straightforward and convenient.

We issue customers with four water bills per year which covers service charges and/or water usage.

You may choose to receive your water bill through the post, via email or electronically through BPay View. 

To register to receive your bill via email, simply find the eNotices logo on your water bill and use the code to register at gwmwater.enotices.com.au. More information about eNotices can be found here.

Choose the most suitable way to pay from the following options. If you require assistance, please call GWMWater on 1300 659 961 during business hours.

Struggling to pay your water bill and need help?

Payment options

Direct debit

FlexiPay is a direct debit payment option that is secure, flexible and is an easy way to pay your water bill.

You'll be able to pay an amount that suits your budget, such as weekly, fortnightly, monthly or quarterly during the financial year by creating a payment schedule or you can make a one-off payment. The payment amount will automatically be debited from your nominated bank account, credit card, Apple Pay/Google Pay.

Direct debit can be easily set up via our Customer Portal or click here to register. Please use your eNotices reference number from your latest bill.

When setting up your direct debit payment schedule, FlexiPay will send you an email with a secure link to provide your payment details. Please click on the link and follow the prompts.

For more information about FlexiPay check out our Frequently Asked Questions or contact us.

Pay by FlexiPay now

Online by Credit Card

You can pay your account online (or over the phone) by credit card using POSTbillpay. Your POSTbillpay code and reference number are on the back of your bill, toward the bottom of the page.

Go to www.postbillpay.com.au or call 13 18 16.

BPAY - Biller Code 79855

It's easy to pay your bill online through your cheque, savings or credit card account with BPAY:

• Login to your bank account online or via mobile (or phone your bank to arrange BPAY over the phone).
• Choose the BPAY option.
• Enter the GWMWater Biller Code - 79855, the payment amount and your account number (find it on the top of your GWMWater bill).
• Check all your information is right, and pay your bill!
• Often systems will save the details, so next time you login you can choose GWMWater as an option and your information won't need to be re-entered.
  
  

Centrepay

Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. You can start or change a deduction at any time. The easiest way to do it is through your Centrelink account online in myGov.

Mail

When you receive your water bill, you'll notice the bottom portion is detachable. To pay by mail, detach this bottom part, fill out the form and mail with a cheque to:

GWMWater
PO Box 481
Horsham   Vic   3402

In person

You can pay your bill in person by visiting us at our Corporate Office or at an Australia Post Office. Present your account and pay by cheque, cash or Eftpos. If you are experiencing difficulty in paying your water and sewerage bill, please get in touch with us on 1300 659 961 as soon as possible so we can help.

Policy on late payments

Urban accounts

If we don't receive your payment within office hours by the due date shown on your account, charges will apply. Late payments may also incur an interest penalty calculated from the date of issue.

Rural accounts

Late payments will incur an interest penalty calculated from the due date.

FlexiPay Frequently Asked Questions

It’s important that we have your correct contact details so we can contact you in times of emergency or if you are an account holder, to send you your water bill. If any of your details change, please complete our online update my details form or ring us on 1300 659 961 during business hours. Remember, it’s your responsibility to keep us informed.

Register for important text messages

Register your mobile phone number with GWMWater to receive important updates about water supplies, outages, or other items of relevance by text messages. Registering for text messages means you’ll be aware of the latest important development in your town or local area.

Complete our online update my details form.

Change of tenancy in a rental property

To let us know about a change in tenancy, please complete our online change of address form.

Is the landlord or the tenant responsible for informing GWMWater of a change in occupant?

Under the Water Act, it's the landlord's responsibility to inform us if there's a change in the occupancy of the property.

Find out more about the responsibilities of tenants and landlords.

Change in ownership of a property

If you've bought or sold a property, your solicitor/conveyancer should notify us of this change once the settlement has gone through. Please contact your solicitor/conveyancer to make sure the relevant legal notification has been forwarded to us.

Change of Direct Debit details

If you'd like to change your current Direct Debit details or cancel your payments, call us. We need at least five working days to process the change.

Change of name

If your name has changed, please provide us with an official document such as a copy of your marriage certificate, driver’s licence or passport.

You can do this in person at our Horsham office, or provide a copy by post, fax or email.

Our Corporate Plan 2025-2035 outlines our service objectives. This comprehensive document includes details of our intent, strategic direction, business plan, risk management, planning for future growth and service standards.

We strive to provide our customers with access to safe, functioning and convenient water and sewer services at all times. However, sometimes you may have difficulties with your water services or notice a water leak. In these situations, we have a 24-hour customer service line for whenever you need help.

Call 1800 188 586 at any time for expert assistance from our customer service team regarding difficulties or faults.

How to report a fault

Our customer service team is here to help you. The more information you provide us about the issue, the easier it is for us to help you.

Remember, we're not responsible for plumbing on your private property - for that, you need to call a plumber.

1. Identify your problem

To best assist us in helping you, try and identify your service fault from the list below:

2. Provide as much detail as possible

Location - try to be as accurate as possible

• Where is the fault? What's the address?
• Is the fault on the road, nature strip or pipeline?
• If you're in a rural area, what's the closest town?
• Can you provide any other details to help us identify the location, such as nearest crossroad or visible landmark?

Timing and duration

• How long has the problem existed for?
• When did you first notice it?
• Does it happen at certain times?

Surrounding area

Have your neighbours been experiencing similar issues?

3. Give us a call

If you can provide us with details about your service difficulty or fault we are much better equipped to help you out! However, we know it's not always possible to make a thorough inspection, so just tell us what you can and let us help you.

Call 1800 188 586 at any time for expert assistance from our customer service team regarding difficulties or faults.

Guaranteed Service Levels and service standards

We're committed to providing high-quality standards that consistently meet our customer and regulatory requirements. We aim to meet the standards set by the Essential Services Commission for service fault and difficulty response times.

Urban

A Guaranteed Service Level (GSL) provides customers with a rebate on their water bill when our service doesn't meet accepted performance standards. GSLs were approved as part of our Corporate Plan 2023 to 2032 for urban customers.

Rural

We will inform affected customers of the time and duration of any planned interruption to a water supply service that will exceed the 72 hour on-farm storage requirement, at least two (2) business days in advance.

In rural areas we have service standards to ensure minimal interference and hardship for our customers:

• will limit rural pipeline supply interruptions of more than three (3) days.
• where a rural pipeline supply interruption exceeds three (3) days, we will cart non-potable water to the
  homestead at no cost to the customer. Water carting required within the first 72 hours of the interruption or
  for stock or other purposes is the responsibility of the customer at their cost.
• communicate with customers in a clear, confidential and sensitive manner, taking all steps to support and assist customers.
• where we deliver water directly to a customer, and the purpose of water use is known by us, we will endeavour to inform customers of material changes in the water quality supplied.
• maintain a supply during major water quality incidents, unless unsafe to do so, and notify customers directly by SMS (where contact details are available), on our website and social media pages, or through local
  media.
• take all steps to support and assist customers ensuring that any restrictions on water supply and legal action is a last resort.
• we will implement our quality improvement programs to maintain systems in accordance with approved service standards, subject to Water Legislation.

In addition to the general system obligations, we will maintain the property service pipe up to:

• the meter assembly.
• if no meter is installed; the property boundary.