The eNotices Reference Number is unique to your most recent water bill and is located on the first page of your water bill.

There will be the eNotices ‘e’ logo next to it.

If you are having issues with your eNotices Reference Number, please contact us on 1300 659 961 during business hours.

Please check the Junk / Spam folders in your email account.

If you still have not received it, please contact us on 1300 659 961 during business hours.

You can reset your password using the ‘Forgot Password’ button on the eNotices login page.

To change your email address, go to the ‘Profile’ tab on the eNotices Dashboard. Then enter your new email address and click 'Save'.

To ensure your future water bills are sent to this new email address, you will need to resend the verification link to your new email address.

To do this, return to your Profile page and click the ‘Resend Verification’ button. You will now be sent an automated verification email.

Follow the prompts in this email to ensure your new email address is approved.

Yes, once you have registered to receive your water bills via email, you can add additional email addresses to receive the water bill too.

To do this, go to the ‘Emails’ tab in the ‘Profile’ section of the eNotices Dashboard.

Here you can input additional email addresses to send the water bill to.

Simply type in the email address and click ‘Add’.  

If you no longer wish to receive your water bill by email, you can choose to receive it by paper instead.

Under the ‘Accounts’ tab on your ‘Profile’ in the eNotices Dashboard, you can change your delivery method.

If you choose 'Post', your future water bills will be sent to the last advised mailing address.

While we do all we can to ensure your notice goes directly to your email’s inbox, it is possible that it will go into another folder such as ‘Promotions’, ‘Updates’ or ‘Junk / Spam’.

Please check your 'Junk / Spam' folders and mark the sender as safe to receive future water bills to your inbox.

FlexiPay is a payment management system that provides our customers with flexible payment options for their water bills.

Step 1: Visit the website

• Scan the QR code (located on the front page at the bottom of your latest water account).

Or visit gwmwater-pay.enotices.com.au. Make sure you have your eNotice reference number (located on the front page of your latest water account) before you start.

Step 2: Your details

• Check your details are correct that have autofilled.
• Enter your mobile number and email address.
• Click Submit.

Step 3: Choose your payment option

• Select your preferred payment option and follow the prompts to set up payment details.

If you choose 'Set up Direct Debit', an email from This email address is being protected from spambots. You need JavaScript enabled to view it. with a link will be sent to you. Please click on the link to enter your payment details.

You can:

• Make a one-time payment of your water bill
• Set up an ongoing direct debit schedule

Payments can be made via either credit card (Visa, Mastercard, as well as international credit cards) or via bank account.

One-time payments can also be made via Apple Pay and Google Pay on compatible devices.

No, FlexiPay can be used by all GWMWater customers, even if you don’t have an eNotices account.

The eNotices Reference Number is used by the system to easily find the details of your notice such as the Name, Account Number, and Amount Due.

Please check that you have typed the code in correctly, and ensure there are no spaces at the beginning or end of the reference number.

If you are having trouble with your eNotices Reference Number, please contact us on 1300 659 961 during business hours.

All direct debit requests are sent to our team for review. You should hear from us within three business days regarding the outcome.

If your request is approved, you will receive an email confirming the details, with a link to securely enter your payment method.

If we have any questions or want to discuss your proposed direct debit arrangement with you, we may contact you via the email or phone number provided in the request.

If you are setting up a direct debit schedule, FlexiPay will send you an email with a secure link to provide your payment method details.

This is to make sure that the email address you have entered is valid, so we know that you will receive emails regarding the schedule (such as transaction receipts, card expiry reminders, or updates to your schedule).

If you have an eNotices account, you will be able to see the details of your payment schedule in the ‘Manage Payments’ tab in the Dashboard. 

If you do not have an eNotices Account, please contact us and we can provide these details to you by phone on 1300 659 961 during business hours, or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you have multiple properties with GWMWater under identical names and postal address, then these properties will be automatically grouped and added to your account when you register.

If you have additional properties with GWMWater under different names or postal addresses, then you can add these water bills to your account in the ‘Accounts’ tab in the ‘Profile’ section of the eNotices Dashboard.

Note: If you have registered multiple properties with different names and postal addresses, then you will receive one email for each property – one property, one email, one attachment.

Yes. If you’re registered for our Customer Portal, you will still need to register for eNotices if you would like to receive your water bill via email.

Once you have signed up for eNotices, your future water bills will be emailed to you and be able to be payed online.

Your October 2023 water bill will need to be paid via the options listed on your paper bill.

No, at this point in time you will only be able to see your water bills from October 2023 on your eNotices account.

Your mobile number is collected if we need to communicate with you via SMS in the future.

When you move into a new rental property, your eNotice reference number will move with you. You will have access to your water bills relating to your previous tenant property up until the day you moved out.

Rodney Carter and Rueben Berg on Cultural Values in Waterways

Filmed at VicWater's 2021 conference, Rodney Carter and Rueben Berg speak about First Nation's cultural values in waterways. Rodney is a descendant of Dja Dja Wurrung and Yorta Yorta people and Ruben is a proud Gunditjmara man from Melbourne. They offer suggestions that not only work to preserve our waterways but provide a broader perspective on how we can all keep working towards reconciliation. Secondary & adult

Creation of a Scar Tree

Join Wadawurrung Traditional Owners and Central Highland Water staff to see how a modern scar tree is created. (3 min video, on demand) Secondary & adult

School and pre-school aged children will love these animated experiment videos with Wally the Water Scientist. Created by Goulburn Valley Water, each experiment is supported with a worksheet. Primary & kindergarten with adult support.

Wally & The Water Cycle
Learn about the water cycle and how to make your own in a bag. worksheet

Wally & Rain Gauges
Learn what a rain gauge is and how to make your own. worksheet

Wally & Walking Water
Learn how water moves and discover primary/secondary colours. worksheet

Wally & The State of Water
Did you know that water behaves differently when its temperature changes? worksheet

Mulching your garden can save up to 70% of water from evaporating. Find out about different mulches and help your garden thrive in this 4-minute video from North East Water. Primary, secondary, adults

Outdoor water use accounts for 25-50% of the average home’s water consumption. Gardens are an area where huge amounts of water are wasted. Visit Smart Approved WaterMark’s website to read about ways you can save water. Secondary & adult

Nature study & nature play activity matrix

Build greater awareness, appreciation and understanding of the natural world! The matrix combines Bloom's Taxonomy and Multiple Intelligences to provide students with tasks that are accessible and appealing. Primary & kindergarten with adult support.

The ins and outs of a bug hotel
Explore the benefits of insects in helping to pollinate plants, and learn how to make a bug hotel to encourage more insects into your garden. Barwon Water shows you how. Primary with adult help, all ages.

How to plant native grasses and shrubs
Learn how to select and plant native and indigenous plants in your garden to improve the biodiversity of insects and native fauna that visit your patch. Primary.

Upcycle a jar into a rain gauge
A perfect rainy-day activity from East Gippsland Water. Make a rain gauge from a jar and measure how much rain you collect.

Providing Water for Wildlife
Healesville Sanctuary Vet Kath will show you the best way to leave water out for local wildlife during the summer months. More tips on helping wildlife in summer. Primary, all ages.

Water Wise Chatterbox
Download and print this origami chatterbox to help teach children about the importance of using water wisely! Primary

Going Green when we Clean
Discover some simple recipes for cleaning products to use around the home. Many store-bought cleaners contain harsh chemicals, you'll also discover some of the impacts that these chemicals can have on the environment. Recipes available. All ages, children with adult help.

Willow control in our waterways 
Find out the benefits in removing willows from our waterways. Secondary and adult.

Growing indigenous plants around waterways and on cleared farmland improves raw water quality. Find out more in this short video made by Bass Coast Landcare Network & Westernport Water. Secondary and adult.