How to update your details or disconnect from our services. Find out about tenant and landlord responsibilities.
Update your detailsIf you pay the water bill for a property (i.e. you're the account holder) and any of your details change, please let us know. Remember, it's your responsibility to keep us informed! |
Tenant and landlord responsibilitiesMany people live or work in rented houses, apartments or workplaces. Sometimes it can be a little confusing when it comes to responsibilities and paying bills - who is responsible for what? |
Apply to connect to an urban water main. Information about drinking water in urban areas and recycled water.
Connect to an urban water mainMany properties in urban areas will have the option to join our existing water network. The primary requirement for a property is that it's fronted by one of our mains. |
Drinking water in urban areasWe work hard to provide as many of our customers as possible with access to safe, high-quality drinking water that consistently meets consumer and regulatory requirements. |
Apply for a water pressure and flow testYou may require a pressure and flow test when connecting to our water network to ensure the water network will meet your requirements. |
About recycled waterRecycled water is treated wastewater available for reuse from our wastewater treatment plants. It's an important resource for GWMWater and the region. |
Information about moving, emergency water, locating our assets, connecting to our services and using groundwater and surface water.
MovingHow to update your details or disconnect from our services. Find out about tenant and landlord responsibilities. |
Locating our assetsFind out how to locate our underground assets. Use an interactive online map to find our assets. |
Rural PipelineApply to connect to a rural pipeline. Information about pipeline water allowances. Tools and advice for designing and monitoring your on-farm piped system. |
Urban and recycled waterApply to connect to an urban water main. Information about recycled water. |
Wastewater, sewerage and trade wasteApply to discharge trade waste or connect to a sewer main. Information about using biosolids. |
GroundwaterApply for a groundwater bore or licence. Information about groundwater mangement, monitoring and management areas. |
Surface water diversionRegister a dam or apply for a surface water licence. Information about surface water mangement and allocations. |
Emergency water and standpipesApply for water carting standpipe access. Find emergency water supply points in our region. |
View our current positions and apply for a job with us. Information about working with us.
Apply for a job with usAt GWMWater we take great pride in our team of expert, professional and customer-focused employees. Our application process is designed to help us get the right people on board - as well as make sure we're the right fit for you! |
Careers at GWMWaterGWMWater is one of the largest regional water corporations in Victoria and offers exciting career opportunities for all employees. |
ContractorsGWMWater regularly engages contractors to carry out work, whether it be in response to tenders or for smaller projects or tasks. We're committed to the health and safety of everyone that works on our sites and projects. |
We're here to help, so if you have anything you'd like to discuss with us, please get in touch! We're available through email, over the phone and in person.
Ways to get in touch
Report a fault
If you're experiencing service difficulties, please report the fault to us on 1800 188 586 at any time (24 hours, 7 days a week).
Submit a general enquiry
Please complete the form below and we'll respond to you within 10 business days.
[Insert form]
Phone
General enquiries including billing
1300 659 961
Service difficulties and faults
1800 188 586 (24/7 free call)
International callers
+61 3 5382 4611
In person
Visit us at our Horsham office.
[insert google maps location]
GWMWater
Corporate Office
11 McLachlan Street
Horsham Vic
If you need to send us anything via post, please address it to the relevant person or department at:
GWMWater
PO Box 481
Horsham Victoria 3402
Fax
(03) 5381 9881
Feedback
We love feedback - if you've had a good experience with us or one not so good, please get in touch and let us know so that we can continue improving your customer experience!
If you're unhappy with our service, find out more about making a complaint. We take complaints very seriously at GWMWater. A manager will review your issue within 10 business days.
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