Many properties in urban areas will have the option to join our sewer network. The primary requirement for a property is that it's fronted by one of our mains. If your property isn't currently fronted by a main, you may be eligible to apply to extend our network.
Homes in unsewered areas use a septic tank system that treats the wastewater on site. Your local council regulates the use of septic tanks in unsewered areas.
What to do
Step 1: Check if wastewater and sewerage services are available in your area
Use our 
Service Area Map (2.5MB) or the table below to check if our sewerage services are available in your town.
* Pressure Sewer Scheme
Step 2: Find out if your property is fronted by a main
To find out if your property is fronted by a main, use our interactive map of GWMWater assets or get in touch with us.
If your property isn't fronted by a water pipeline, you may be eligible to apply to extend our network.
Step 3: Find a licensed plumber
Only a licensed plumber can connect you to a main. This is to ensure the safety of our system and the community. You'll need to find a plumber before applying for permission to connect, as you're required to supply their details on the application form.
Your plumber will help design the connection is accordance with our standards.
Sewer service connection standards:
- For non-residential connections, Contact GWMWater for assessment of trade waste.
- Each lot must have its own connection; combined sanitary drains and extended sanitary works are not accepted unless owned by the Owners Corporation and installed within Common Property.
- Gravity connections must be as per AS/NZS3500 with the minimum acceptable size being 100 mm.
- Connections must be perpendicular to the main and extend less than 10m or, if crossing a road, less than 25 m. Longer connections require a sewer main extension.
- Connections must not traverse private land except within the sewer easement to the connecting main; you must obtain works consent from both the private property owner and GWMWater.
- GWMWater will only accept pressure sewer connections within existing pressure sewer schemes or where gravity connections are infeasible.
Step 4: Apply to connect
If you're ready to connect to our sewerage services you'll need permission from us before you begin any works.
Download an Application for Consent to Connect to the Wastewater System
Extending our network
If your property isn't fronted by one of our mains, you may be eligible to apply to extend our network. See Extending our network for more information.
Disconnections
If you would like to disconnect from our services, please call us on 1300 659 961.
Further information...
We're committed to serving our customers and have developed a charter to reflect our ongoing commitment to you and the community.
Our pricing structure is based on your wastewater and sewerage service availability.
GWMWater provides Guaranteed Service Levels for urban customers. You maybe eligible to receive a rebate on your bill if our services don't meet the required performance standards.
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Many properties in urban areas will have the option to join our existing water network. The primary requirement for a property is that it's fronted by one of our mains.
In rural areas, we may supply water for landowners through a rural pipeline connection, or a groundwater or surface water diversion.
If you're property isn't fronted by a main or a rural pipeline, you may also be eligible to apply to extend our water network.
What to do
Step 1: Check if urban water services are available in your area
Use our Service Area Map (2.5MB) or the table below to check your water supply.
Step 2: Find out if your property is fronted by a main
To find out if your property is fronted by an urban water main, use our interactive map of GWMWater assets or get in touch with us.
Step 3: Find a licensed plumber
Only a licensed plumber can connect you to a main. This is to ensure the safety of our water system and the community. You'll need to find a plumber before applying for permission to connect, as you're required to supply their details on the application form.
Your plumber will help design the connection is accordance with our standards.
Information for plumbers:
Meters must not be in pits, must be located a minimum of 300 mm from trafficable surfaces, maintain 150 mm clear space above, below, and around the meter, maintain unrestricted access for GWMWater inspection and maintenance, and be located a minimum of 300 mm and a maximum of 2000 mm inside the lot boundary fronting the GWMWater water main.
Where installed, backflow prevention ports require 300 mm clear space below.
Multiple-rated properties and properties with frontage via common property to the GWMWater main may utilise a common tapping via a meter manifold located within common property with a valve at the property boundary between the main and manifold.
The above standard connection requirements apply, with minimum spacing of 150 mm between meters, and a maximum of 6 water meters per manifold.
Table 1: Common tapping & meter manifold size guide.
|
No. of 25mm Connections |
Minimum Manifold Diameter (DN mm) Larger diameter may be required; consult your plumber |
|
3 |
40 |
|
4 |
40 |
|
5 |
50 |
|
6 |
63 |
Where there are more than 12 rated properties, GWMWater will consider proposals for sub-metering at GWMWater’s discretion on the basis of limiting congestion of water service pipes within the property. In such cases:
- A parent meter is required. The service point is the parent meter; performance of GWMWater’s service obligations is measured at this location regardless of performance at the sub-meter.
- The sizing of infrastructure must be supported by hydraulic calculations demonstrating the infrastructure will supply all sub-meters with sufficient flow as per the GWMWater Urban Customer Charter.
- Sub-meters must be located outdoors, or within a radio-transparent cabinet and maintain GWMWater’s unrestricted access.
- Sub-meters must not be in pits, must be located a minimum of 300 mm from trafficable surfaces, maintain 150 mm clear space above, below and around the meter, and must be located up to 1 m inside the sub-metered property, or within common property.
- GWMWater own and maintain: the service connection pipe between the main and the parent meter; and the parent meter; and the sub-meters; and the metering communication devices. All other common infrastructure is owned and maintained by the property owner(s) and must be listed on the owners corporation schedule (if applicable).
Step 4: Apply to connect
If you're ready to connect to our water services you'll need permission from us before you begin any works.
Download an Application for Consent to Connect to the Water Supply System (109kB)
Fire Service connections - For more information on Fire Servicing, visit Fire service.
Extending our network
If your property isn't fronted by a water main, you may be eligible to apply to extend our network. See Extending our network for more information.
Disconnections
If you would like to disconnect from our services, please call us on 1300 659 961.
Further information...Apply for a pressure and flow test You may require a pressure and flow test when connecting to our services to ensure the water network will meet your requirements.
GWMWater provides drinking water and non-drinking water supplies. Find out where you can drink the water.
We're committed to serving our customers and have developed a charter to reflect our ongoing commitment to you and the community.
GWMWater provides Guaranteed Service Levels for urban customers. You maybe eligible to receive a rebate on your water bill if our services don't meet the required performance standards.
Our pricing structure is based on the quality of water supplied and where your water comes from. Find out more. |
Many properties in rural areas will have the option to join our existing water network. The primary requirement for a property is that it's fronted by one of our pipelines.
In rural areas where pipeline services aren't available, we may provide landowners 'take and use' licences for groundwater or surface water diversion.
If your property isn't fronted by a pipeline, you may also be eligible to apply to extend our network.
What to do
Step 1: Check if rural pipeline services are available in your area
Use our Service Area Map (2.5MB) or the table below to check if our rural pipeline services are available in your area.
| Antwerp | Dimboola | Ledcourt | Patchewollock | Tempy |
| Berriwillock | Donald | Landsborough | Piangil | Ultima |
| Beulah | Dooen | Manangatang | Pimpinio | Underbool |
| Birchip | Glenorchy | Marnoo | Quambatook | Waitchie |
| Brim | Hopetoun | Murtoa | Rainbow | Walpeup |
| Charlton | Horsham | Natimuk | Rupanyup | Warracknabeal |
| Clear Lake | Jeparit | Noradjuha | Sea Lake | Watchem |
| Chillingollah | Jung | Nullawil | Speed | Woomelang |
| Chinkapook | Lalbert | Nyah | Swan Hill | Wycheproof |
| Culgoa | Lascelles | Nyah West | St Arnaud | Yaapeet |
| Dadswells Bridge | Lake Boga | Ouyen | Tarranyurk |
Step 2: Find out if your property is fronted by a pipeline
To find out if your property is fronted by one of our rural pipelines, use our interactive map of GWMWater assets or get in touch with us.
If your property isn't fronted by a water pipeline, you may be eligible to apply to extend our network.
Step 3: Find a licensed plumber
Only a licensed plumber can connect you to a rural pipeline. This is to ensure the safety of our water system and the community. You'll need to find a plumber before applying for permission to connect, as you're required to supply their details on the application form.
Step 4: Apply to connect
If you're ready to connect to our rural pipeline services you'll need permission from us before you begin any works. If you're a new pipeline customer, you'll also need to purchase a pipeline water allowance to cover your usage.
Download an Application for Consent to Connect to the Rural Pipeline System (124kB) to apply to connect as well as purchase a water allowance.
More about applying for a pipeline water allowance
Extending our network
If your property isn't fronted by a water pipeline, you may be eligible to apply to extend our network. See Extending our network for more information.
Disconnections
If you would like to disconnect from our services, please call us on 1300 659 961.
Further information...
Benefits of connecting to a rural pipeline There are many benefits of connecting to a reliable and secure rural piped water supply. Read some case studies about how piped water has benefited landholders in our community.
Opportunity now exists for landowners not previously able to be serviced by a secure water supply to be connected to a rural pipeline.
We're committed to serving our customers and have developed a charter to reflect our ongoing commitment to you and the community.
Our pricing structure is based on the size of your water allowance, the number of meters you have and your water usage.
Detailing three cost scenario examples to assist landholders to understand pricing structure.
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Our rural pipelines supply water to 51 wetlands in our region. The water is supplied under a 1,000 ML environmental entitlement held by the Victorian Environmental Water Holder. The Wimmera-Mallee can be dry at times and the wetlands are an important open water source for birds and wildlife to thrive in.
For a map and more information about the wetlands, visit the Victorian Environmental Water Holder website.
Further information...
51 environmental wetlands were connected to the Wimmera Mallee Pipeline between 2012 and 2014.
In 2009 a Memorandum of Understanding called Connecting the Catchments was developed and signed by nine South Australian and Victorian organisations to proactively manage the threats that affect surface water catchment areas.
Pipeline supplied recreation lakes and weir pools Our rural piplines also supply water to 11 recreation lakes and weir pools in our region. |
Published by: GWMWater
Date: March 2015
We have committed to sustainability as a pillar of business excellence. Our Sustainability Strategy provides a planning framework and outlines the sustainability objectives we will achieve. For us, sustainability means being able to continuously provide water and wastewater services which supports customers, staff and the region and balance social, environmental and economic outcomes.
Sustainability Strategy (2.7MB)
Supporting information...
Our Sustainability Policy is implemented through our Sustainability Strategy that enables compliance, the proactive management of risks and innovative solutions. |
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