Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
RESTORED: Interruption to Water Supply - Glenorchy
Reason: Unplanned Interruption
Starting: 10.45 am, 20 October 2021
Finishing: 1 pm, 20 October 2021
Water supply to this area was restored at 1 pm today.
If you are experiencing discoloured or cloudy water, run water at tap closest to water meter for one to two minutes until the water becomes clear. Use any collected water for use in the garden. You should not run hot water until the water has cleared.
Read more
Interruption to Water Supply - Horsham
Reason: Maintenance Works
Starting: 9 am, 28 October 2021
Finishing: 12 noon, 28 October 2021
Prior to the interruption please store sufficient water for your day's needs.
During the water supply interruption do not use any taps or water using appliances.
Our staff will have bottled water avaliable near the work site for customers to collect.
Read moreBlue-green algae warnings
Lake Toolondo - Blue-green algae warning
Last updateLake Toolondo
Starting: 11 February 2021
Regular testing has detected levels of blue-green algae above levels considered safe for recreation use at Lake Toolondo.
We warn the public to avoid direct contact with the water. People may still boat, sightsee and enjoy other activities at the lake that do not involve direct water contact.
Warning signs have been positioned at major recreational areas around the lake and will remain in place while the warning is current.
Lake Lonsdale
LAST UPDATEDLake Lonsdale is a large, shallow reservoir on the Mt William Creek. It fills from its own catchment and is reliant on natural inflows. Although the catchment can be a substantial producer of water during wet years because of its very large area, it isn't reliable during times of drought. Given its relatively shallow depth, the lake also has high evaporation losses over summer months.
Since the introduction of the Wimmera Mallee Pipeline, the lake is no longer used by GWMWater for domestic or stock water supply, however it's still a key source of water for the environment. Lake Lonsdale also has an important role in the community as a recreational lake in the Stawell area, hosting a number of activities on its northern side, such as boating, fishing, swimming, camping and water skiing.
Together, we can keep our towns COVIDSafe
This Summer will be different to any other, and we must work together to keep public land and waterways open and safe for Victorians to enjoy. Under the Last Step - coronavirus roadmap for reopening, travel is permitted throughout Victoria and facilities at our recreation lakes, including campgrounds, are open. Being COVIDSafe is everyone’s responsibility. Be prepared and follow these measures at all times.
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
