Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
RESTORED: Ouyen Standpipe - Vine Lane
Starting: 8.30 am, 30 July 2020
Finishing: 8.30 am, 7 September 2020
Lake Lonsdale is a large, shallow reservoir on the Mt William Creek. It fills from its own catchment and is reliant on natural inflows. Although the catchment can be a substantial producer of water during wet years because of its very large area, it isn't reliable during times of drought. Given its relatively shallow depth, the lake also has high evaporation losses over summer months.
Since the introduction of the Wimmera Mallee Pipeline, the lake is no longer used by GWMWater for domestic or stock water supply, however it's still a key source of water for the environment. Lake Lonsdale also has an important role in the community as a recreational lake in the Stawell area, hosting a number of activities on its northern side, such as boating, fishing, swimming, camping and water skiing.
Under the Stage 3 Stay at Home restrictions apply across regional Victoria, all GWMWater campgrounds will be closed from 11.59pm, Wednesday 5 August 2020.
Boat ramps remain open and day visitors from regional Victoria are still permitted. Please ensure your use of these areas complies with the latest State Government coronavirus (COVID-19) public health measures. Physical distancing and outdoor gathering requirements apply at all times – including at the boat ramp and on your boat.
Stage 4 restrictions apply to residents of metropolitan Melbourne. Under Stage 4 restrictions, You must not travel more than five kilometres from where you live.
The campsite closures include:
- Lake Lonsdale
- Moora Moora Reservoir
- Taylors Lake
Please note that all camp grounds at or adjacent to GWMWater Reservoirs are also closed.
For more information about coronavirus and social distancing, visit: dhhs.vic.gov.au/coronavirus