Got a query?

Top five queries
  • If you’re purchasing a property and going through a solicitor or conveyancer, you don’t need to notify us.

    We require a legal Title to change the ownership of a property. If you have a solicitor or conveyancer, they will send this to us with your details via a Notice of Acquisition after settlement.

    Make sure your mailing address is up to date.

    Update your details

  • If you think your water bill is unusually high, consider the following:



    We tend to use more water in the warmer months so remember to compare your water use to the same time last year, rather than to your last bill.


    Appliances and watering

    If you’re using an appliance more often it will increase your usage. Check your appliance settings and see if there’s a water saving mode. Automated watering systems and evaporative cooling can also use a lot of water, so check your settings.

    Find out more about saving water


    Water leaks

    You may have an undetected leak which is causing your water use to rise. Toilet leaks are especially common.

    How to check for leaks


    Misread water meter

    If your water meter was read incorrectly it will affect how much water use we’ve billed you for. If you think we’ve misread your meter, contact us to submit your correct meter reading.

    How to read your water meter

  • All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.

    Check what water restrictions are active in your area

  • You can use your water meter to check for leaks. Simply note and then compare your water meter reading before and after a period of no water use. More advice about checking for a water leak.


    Customers connected to the Wimmera or Northern Mallee pipeline

    If you're one of our customers connected to the Wimmera or Northern Mallee pipelines, you can also use our Customer Portal, a free online system that allows you to monitor your water and get leak alerts via your smart phone, tablet, laptop or home computer. Read more about Customer Portal.

  • If you’ve had a leak on your property, please contact us to see if you’re eligible to receive an undetected leak rebate.

    This rebate is available to both urban and rural customers providing certain criteria has been met.

What are our water levels like?

Lake Wartook

Last year

Lake Wartook is an important water resource in the region. It's the primary water source for Horsham and Natimuk, as well as being an important resource for Supply System 6 of the Wimmera Mallee Pipeline. The lake also provides important environmental flows.

Located on the MacKenzie River in the central Grampians, Lake Wartook is popular with locals for activities such as fishing.

Recreational activities permitted
Features & Facilities

How to contact us

Where to find us
In person
Corporate Office
11 McLachlan Street
Horsham Victoria
By post
PO Box 481
Horsham Vic 3402
By phone
1300 659 961