Got a query?

Top five queries
  • Your water bill is calculated depending on how much water you use and any relevant service charges.

    Household water bills can include costs for:

    • Water consumption
    • Water Availability
    • Sewerage Availability

     Commercial water bills can include costs for:

    • Water consumption
    • Water Availability
    • Sewerage Availability
    • Fire Service Charge 
    • Trade Waste Charge

    Find out more about paying your bill

  • GWMWater is responsible for maintaining the water meter. We will replace the meter at no cost under normal maintenance conditions. Where there’s no meter, or the meter is inaccessible, we’re responsible up to and including the first stop tap at your property boundary. You’re responsible for the safe custody of the meter and will have to pay for its replacement, should it go missing or is damaged through misuse. You’re also responsible for the pipe beyond the water meter leading into your property.

    If there’s no water meter, or the water meter is not situated at the front of your property, such as with units and townhouses, you’re responsible for the pipe (known as the service line) beyond the stop tap, which is located at the property boundary.

    Report a fault

  • You can use your water meter to check for leaks. Simply note and then compare your water meter reading before and after a period of no water use. More advice about checking for a water leak.

     

    Customers connected to the Wimmera or Northern Mallee pipeline

    If you're one of our customers connected to the Wimmera or Northern Mallee pipelines, you can also use our Customer Portal, a free online system that allows you to monitor your water and get leak alerts via your smart phone, tablet, laptop or home computer. Read more about Customer Portal.

  • If you’re purchasing a property and going through a solicitor or conveyancer, you don’t need to notify us.

    We require a legal Title to change the ownership of a property. If you have a solicitor or conveyancer, they will send this to us with your details via a Notice of Acquisition after settlement.

    Make sure your mailing address is up to date.

    Update your details

  • Your water meter has black and red numbers. The black numbers show the reading in kilolitres. The red numbers indicate hundreds, tens of litres and litres respectively.

    Find out more about your water meter

Outages and water quality alerts

Mt Zero to Horsham and Horsham to Natimuk Pipelines

Mt Zero Main

Reason: Urgent Repair Works

Starting: 12 May 2017
Finishing: 12 May 2017

Installation of new valve and reducer on the Mount Zero pipeline has been successfully completed with the Mt Zero to Horsham and Horsham to Natimuk pipelines fully recharged.

In the coming week/s there will be more works carried out to the Mt Zero Main which will result in an interruption to water supply. Shutdown details will be advised in due course.

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Ararat

Interruption to traffic - George Street, Ararat

Reason: Interruption to traffic due to water main works

Starting: 9 am, 15 May 2017
Finishing: 5 pm, 16 June 2017

Interruption to traffic due to water main replacement works in George Street (between Toutcher Road and Barkly Street) from 7.30 am to 5 pm Monday to Friday concluding Friday 16 June 2017.

George Street will remain open to local traffic with provision in place for property access.

We will advise our customers when water supplies will be affected.

For more information, contact us.

Read more
Report a fault by calling 1800 188 586 anytime

Blue green algae warnings

Last updated
Lake Toolondo

Blue Green Algae warning for Lake Toolondo

GWMWater is warning the public to avoid direct contact with water in Lake Toolondo after monitoring detected levels of blue green algae above levels considered safe for recreational use.

Read more

What are our water levels like?

Moora Moora Reservoir

LAST UPDATED
Current
59%
Last year
0%

Moora Moora Reservoir is a small reservoir in the heart of the Grampians National Park. Located in the the upper reaches of the Glenelg River catchment, Moora Moora is an important resource for Supply System 6 of the Wimmera Mallee Pipeline.

The catchment covers an area of about 40 km2 and acts as a sub-catchment for the Rocklands Reservoir catchment. Moora Moora can also receive water directly from the upper Glenelg River via transfers along the Moora Inlet Channel.

Recreationally, Moora Moora is especially popular for bush camping, fishing and boating.

Recreational activities permitted

How to contact us

Where to find us
In person
Corporate Office
11 McLachlan Street
Horsham Victoria
By post
PO Box 481
Horsham Vic 3402
By phone
1300 659 961
Online
Enquiry