Got a query?
Top five queries
- What assistance is available to help me with my water bills?
We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:
- Payment arrangements
- Applying for concessions
- GWMWater Customer Support Program
- Utility Relief Grant Scheme
- Rebate Scheme
Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.
- What is allowed at GWMWater lakes and reservoirs?
Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.
Lakes and reservoirs have different restrictions that you need to be aware of.
- What are the current water restrictions in my area?
All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.
- How can I use water wisely?
There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.
- What payment arrangements are available?
You can pay your bill in a few ways:
- BPAY - Biller Code 79855
- Direct Debit Payment by Centrelink (Centrepay)
- Credit card via POSTbillpay online or over the phone
- Payment in person at any Australia Post office or our Horsham office
- Via mail to PO BOX 481, Horsham, 3402
Outages and water quality alerts
Unplanned Interruption to Water Supply - Ararat
Reason: Unplanned Interruption
Starting: 10 am, 2 October 2025
Finishing: 3 pm, 2 October 2025
This water leak/burst has been reported and our Operations Team is currently on site to resolve this issue as soon as possible. Customers in this area may experience low water pressure or no water during this time.
Read more
Interruption to Water Supply - Halls Gap
Reason: Maintenance Works
Starting: 11.30 pm, 9 October 2025
Finishing: 1.30 am, 10 October 2025
GWMWater contractors, HGP Civil, will be undertaking proactive renewals and maintenance works in Halls Gap. The works will be completed overnight to minimise disruption to businesses and customers.
Access to drinking water
To address your needs during these planned works we will provide a water trailer at the
Halls Gap Pool located at 10 Schools Rd, Halls Gap Vic 3381.
The water trailer will be available from 6 pm on Thursday 9 October 2025.
When bringing containers for filling, please be mindful to protect your back and carry only as much water as you can comfortably manage.
Traffic management will be in place near the work site and we ask drivers in the area to observe traffic management signage.
Our contractors will make every effort to minimise noise levels throughout the works and to restore water supply as quickly as possible.
During the water supply interruption do not use any taps or water using appliances.
Read more
Westmere Standpipe - Out of service
Reason: Out of Order
Starting: 2 pm, 15 March 2023
This standpipe is out of service until further notice.
Read more
Apsley Standpipe - Out of service
Reason: Out of Order
Starting: 9.30 am, 18 February 2025
This standpipe is out of service until further notice.
Read moreLake Fyans
LAST UPDATEDLake Fyans is a small off-stream reservoir with a small natural catchment. Despite its small size, Lake Fyans supplies water to Ararat, Stawell and Great Western, as well as to some Supply-by-Agreement customers.
The lake is one of the most important recreational lakes in the region. It hosts a number of activities including sailing, jet skiing, hunting and caravanning.
A 9.6 km walking track around the perimeter of Lake Fyans is a feature with splinter tracks available to explore the diverse plant life, nature trails and bird trails.
Be sure to play it safe around water.
Read our information signage before entering the water.
Visit Safe Transport Victoria for a range of resources on water safety: https://safetransport.vic.gov.au/on-the-water/
How to contact us
Where to find us
In person
Corporate Office11 McLachlan StreetHorsham Victoria
By post
PO Box 481Horsham Vic 3402
