In line with the Privacy and Data Protection Act, GWMWater collects personal information from you for the purposes of providing water and sewerage related services and engaging in community discussion where we seek your feedback and as otherwise required or permitted by law.
Personal information relating to you will only be collected where information is required to enable GWMWater staff, its contractors or service providers to perform one or more of their statutory functions under the Water Act 1989.
Information may be collected in a number of ways including, without limitation, in person, over the telephone, by correspondence, through the use of forms, email or via the GWMWater website.
Where we are advised accordingly, we may collect personal information in relation to family violence and financial hardship. The type of information collected may include:
identifying information (ie your name, date of birth and pension and concession card numbers
contact details (ie address, telephone number and email address)
information relevant to your employment with us (ie tax file numbers and banking details
credit information
health information
real time water usage recorded by digital meters.
We may also collect other information depending on the nature of your enquiry, for example information you provide to us when you:
make an enquiry, request for service or complaint
register a health care or pensioner concession card
notify us of a physical, mental health or disability requiring uninterrupted service
apply for a licence, permit or grant
register your attendance at a meeting or event
apply to work with us
This policy also applies to personal information that you provide when using our website. We use cookies to analyse our traffic to enable us to better customise content available to our customers.
If you don’t provide us with the personal information that we require, then we may be unable to supply the services or products that you request.
Generally, we try to collect personal information directly from our customers, however there may be certain circumstances where we collect personal information from someone other that the customer, such as real estate agents, landlords, solicitors/conveyancers, or a legally appointed agent or authorised representative.
Under the Privacy and Data Protection Act, the concept of ‘sensitive information’ means information or an opinion about an individual’s:
racial or ethnic origin
political opinions
membership of a political association
religious or philosophical beliefs or affiliations
membership of a professional or trade association or trade union
sexual preferences or practices, or
criminal history
GWMWater will not collect any sensitive information unless your consent has been obtained, or one of the exemptions in the Privacy and Data Protection Act apply.
Under the Health Records Act, ‘health information’ includes information or opinion about:
the physical, mental or psychological health of an individual
a disability of an individual
an individual’s expressed wishes about the future provision of health services
a health service provided or to be provided to an individual, that is also personal information.
GWMWater will not collect health information unless your consent has been obtained or one of the exemptions in the Health Records Act applies. We may request your information if:
interruption to services would impact your health (ie because you are on dialysis)
you are an employee and you are injured at work
you are an employee and we otherwise need to know about your health information as part of your employment
it is required under occupational health and safety laws.
