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Community Panel members gave their final recommendations on GWMWater’s pricing proposals as part of a 2023-2028 Water Price and Service Review.

The Panel was appointed in March 2022 to contribute to GWMWater’s Pricing Submission to the Essential Services Commission (ESC). The panel was made up of 16 customers from across GWMWater’s service area with a range of water user types including, rural, urban, pipeline, sewered and non-sewered customers.

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GWMWater Chairman Peter Vogel said the insights from the Community Panel would contribute to the water business shaping a submission that was in the best interests of customers and would help deliver quality services at an affordable price for the 2023-28 period. 

“The Community Panel enabled us to hear the views of customers who reflected the many different types of customers we serve and their input has been invaluable,” Mr Vogel said.

“We would like to thank the Panel and Chairperson Fay Hull for their time and commitment to the process.”

Panel member Mikahl Miles, of Dimboola, said she had an amazing experience on the Community Panel.

“It has significantly opened my eyes to all the behind-the-scenes work that GWMWater do to ensure that the communities they support have access to adequate, clean water and they consider all aspects before making any decisions or changes,” Ms Miles said.

“I feel privileged to have had the opportunity to be involved on the Community Panel and encourage all members of the community to consider it when the opportunity arises again.”

Panel member and Elmhurst resident Tony Westerhoff said the panel were tasked with making recommendations regarding future water projects, including drinking water upgrades, improvements to water quality for rural and urban customers, Guaranteed Service Levels and how GWMWater reports on its performance.

“I believe the panel’s deliberations will have a significant impact on some communities,” Mr Westerhoff said.


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