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Top five queries

• What assistance is available to help me with my water bills?

  We understand that sometimes life gets tricky and you might be struggling with your water bills. If you’re struggling, get it touch with us as soon as possible and we can help you with initiatives such as:

  • Payment arrangements
  • Applying for concessions
  • GWMWater Customer Support Program
  • Utility Relief Grant Scheme
  • Rebate Scheme

  Find out more about concessions and grants or call us for a confidential discussion on 1300 659 961.

• What is allowed at GWMWater lakes and reservoirs?

  Our lakes and reservoirs are not only sources of water, but also community areas for recreation and relaxation.

  Lakes and reservoirs have different restrictions that you need to be aware of.

   

• What are the current water restrictions in my area?

  All Victorian towns are under Permanent Water Savings Rules when staged water restrictions aren’t in place.

  Check what water restrictions are active in your area

• How can I use water wisely?

  There’s a number of simple adjustments you can make to your everyday life in order to use water wisely.

  Find out more about saving water

• What payment arrangements are available?

  You can pay your bill in a few ways:

  • BPAY - Biller Code 79855
  • Direct Debit Payment by Centrelink (Centrepay)
  • Credit card via POSTbillpay online or over the phone
  • Payment in person at any Australia Post office or our Horsham office
  • Via mail to PO BOX 481, Horsham, 3402

  More about paying your bill