GWMWater has a 24-hour difficulties or faults number, 1800 188 586, for its customers. Our call centre staff are trained to help you.

Below is a list of common difficulties and faults with questions that you will be asked when you call. The first question they will ask is the address or location of your difficulty or fault. If you can check this list before phoning, it will help our call centre staff deal with your problem more efficiently and effectively.