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We're currently seeking your feedback on water services and pricing.

Your feedback will shape the way we deliver our services to you, your business and your community.

It will also help us develop our Water Price Review submission, which will determine our services and prices from 2018 to 2023.

We encourage you to participate in the following activities to let us know what's important to you.

 

Complete a short online survey

Share your views! Each survey only takes a couple of minutes.

 

Attend a stakeholder workshop

Our stakeholder workshops bring together a range of customers, council members and representatives from local organisations and businesses to discuss topical issues. Outcomes from the workshops are presented to our board to help with their decision-making.

If you're interested in taking part, email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1300 659 961.

  • Next workshop: Horsham, Thursday 30 March 2017.

 

Drop in to an information booth

We have 2 information booths every year at:

  • Wimmera Machinery Field Days
  • Mallee Machinery Field Days

We also hold regular drops around the region to hear your views and answer your questions, which are advertised in local media a few weeks beforehand.

 

Take part in a customer survey or focus group

Each year we conduct a telephone survey of a random sample of our customers. The results are presented to our board and our staff to help us improve our services. We encourage you to take part if we call you!

To determine the topics for the surveys. we hold focus groups around the region, which help us understand the issues that are currently important to you. If you'd like to take part in a focus group in your area, email This email address is being protected from spambots. You need JavaScript enabled to view it..

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